Win10 - Blue Screen Video Tdr Failure (nvlddmkm.sys)

Post by **speendash** » Sat 1 Apr 2017 11:35

Hello Everyone!

It's been quite a while since I've checked or posted on this forum, but in the past I remember often having found solutions to my problems (mostly on wii)

So today as indicated in the title I'm asking for your help and/or advice regarding a blue screen problem on Windows 10.

I often play a "game" which is more or less fairly well known "Second Life" for about 3 years now and for a few months now when I launch the game I get the blue screen appearing with the error code "VIDEO TDR FAILURE failing component: (nvlddmkm.sys)" and the PC restarts...

I tried reinstalling my Nvidia driver, updating it, downgrading it, doing a clean install by completely removing the driver with Display Driver Uninstaller. Nothing works...

Sometimes I get the blue screen even if I'm not running Second Life, watching a YouTube video for example and doing something else at the same time, but the error code is always the same.

I contacted Windows 10 support several times, they did several operations on my computer and one thing that works is disabling the Nvidia driver and using the built-in Intel HD graphics 3000 driver, but the problem is that afterwards on second Life, the performance is really reduced and that bothers me...
so today I contacted support again and the technician did a test with Speedfan and he tells me my processor is overheating.. that said I do use a "cooler pad" under my laptop, but I know laptops are known for always overheating... but anyway, I only play Second Life, nothing else. (#Nolife?)

So there you go that's roughly my problem.

I'll also give you my PC's specs if that can help.

Asus x53s laptop
Intel i3 2.30GHZ processor
6Go of memory
Nvidia Geforce 610M graphics card
Windows 10 Home

Help please!: D

Post by **Tgames** » Sun 2 Apr 2017 04:15

Hello,

To start you can use the AIDA64 software and start a demanding game.

Take a screenshot of the temperature values the software gives you (CPU - Core 1 - Core 2... GPU, MotherBoard)

If the temperature values are alarming then it might indeed be overheating.

If that's not the case we'll look at something else

.

PS: Aida64 also offers "Stress Test" which checks if your system is stable under heavy load.
Except it's strongly advised not to attempt the test if the system isn't well ventilated.

Regards.

Post by **speendash** » Sun 2 Apr 2017 16:33

Hello Tgames, it's been a while, buddy!

First of all, thanks for replying.

I downloaded the AIDA64 software and I admit I didn't understand a thing lol
that said, if you want to see the temperatures, I can show you a speedfan screenshot.

so I just tried launching Second Life and was about to launch Speedfan after so you could see the temperatures with the game, but it gave me a blue screen... this time the error code was: Video scheduler internal error

here's the speedfan screenshot without launching a game (aside from firefox, and Viber):

Image unavailable (removed by its host)

What do you think? x:

Post by **Tgames** » Mon 3 Apr 2017 03:46

Yeah I know

You're welcome, that's normal, I'm here for that

.

For the GPU the temperature seems fine to me.
Here's what I have at idle (at rest):

Image unavailable (removed by its host)

I just checked for your issue, it's indeed what you spotted, it's a graphics card management problem.
The problem occurs during a TDR (Timeout Detection and Recovery) error which results from a lockup caused by a demand too high for the graphics card relative to what it can handle under its conditions of use. The causes are numerous (temperature, driver, TDR too short...).
So Microsoft set up a TDR timeout that waits then gives up after the set time in order to avoid a system lockup (or making the user wait too long).

Since you could play before with this same config it's either:

- GPU temperature too high under full load (to find out you'd really need to push it to the limit, with OCCT for example)
https://www.ocbase.com/download.php?fileext=exe

- A TDR delay too short, something you can try to increase in the Windows registry:

Code: Select all

Windows Registry Editor Version 5.00 


[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contr 
ol\GraphicsDrivers] 
"TdrDelay"=dword:00000005 
"TdrDebugMode"=dword:00000003

Write this in a notepad, save it as "whateveryouwant.reg".
Then run it

.

Regards

Post by **speendash** » Mon 3 Apr 2017 08:17

Hi again!

Bummer, it's a shame the forum doesn't support Hotmail email addresses, because I would have liked to get a notification when there's a new message lol (I lost the yahoo address I put on the forum ages ago...)

That said! Honestly my problem is pretty strange because yesterday for example I tried launching Second Life again and this time, no problem. I was even able to launch Speedfan at the same time + a youtube video + skype preview. and no blue screen. it seems very random.

Otherwise I did create the reg file you told me about and ran it, now I'll see the results.

otherwise for the OCCT software, I'm willing to do a test, can you explain quickly how I do it? I go to the GPU: 3D tab and click ON?

thanks again for your help Tgames you're a champ!

EDIT: Well apparently the .reg file trick didn't work unfortunately, I just got the blue screen again (VIDEO TDR FAILURE: nvlddmkm.sys), I was multitasking, several Firefox windows open, and as soon as I launched Second Life it did it to me...

Win10 - Blue Screen Video Tdr Failure (nvlddmkm.sys)